"Threatening Call Report Form - Matrix Service Company"

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Download "Threatening Call Report Form - Matrix Service Company"

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Threatening call report form
Instructions:
1. Be calm and courteous.
2. Let the caller speak.
3. Keep the caller on the line as long as you can.
4. Record as much of the caller’s conversation verbatim, as possible.
5. Notify your supervisor (or, if your supervisor is unavailable, the next in command)
immediately after the call.
6. Don’t tell anyone else about the call or caller.
Ask:
1. Who are you? _________________________________________________________
2. Where are you? _______________________________________________________
3. What do you want from us? ______________________________________________
4. What are you going to do? _______________________________________________
5. Why are you doing this? ________________________________________________
Threatening caller profile
Date: ______________ Time of call __________a.m.
p.m.
Your name: ______________________________________
Caller’s exact words:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Male _____ Female_____
Try to estimate the following while speaking to the caller:
Adult _____ Teen ____ Child ______ Approx.age. _________
Reference#: FM-MSC-HSE-0088 | Rev 2 | Issued Date: November 15, 2013 | Matrix Service Company © 2013 uncontrolled copy if printed. All rights reserved.
Page 1 of 2
Threatening call report form
Instructions:
1. Be calm and courteous.
2. Let the caller speak.
3. Keep the caller on the line as long as you can.
4. Record as much of the caller’s conversation verbatim, as possible.
5. Notify your supervisor (or, if your supervisor is unavailable, the next in command)
immediately after the call.
6. Don’t tell anyone else about the call or caller.
Ask:
1. Who are you? _________________________________________________________
2. Where are you? _______________________________________________________
3. What do you want from us? ______________________________________________
4. What are you going to do? _______________________________________________
5. Why are you doing this? ________________________________________________
Threatening caller profile
Date: ______________ Time of call __________a.m.
p.m.
Your name: ______________________________________
Caller’s exact words:
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Male _____ Female_____
Try to estimate the following while speaking to the caller:
Adult _____ Teen ____ Child ______ Approx.age. _________
Reference#: FM-MSC-HSE-0088 | Rev 2 | Issued Date: November 15, 2013 | Matrix Service Company © 2013 uncontrolled copy if printed. All rights reserved.
Page 2 of 2
Check any and all characteristics that apply to the caller:
Manner:
Voice:
Calm
Loud
Rational
Highly pitched
Coherent
Raspy
Deliberate
Soft
Righteous
Deep
Angry
Pleasant
Irrational
Monotone
Incoherent
Speech:
Laughing
Fast
Crying
Distinct
Background noise:
Stutter
Talking
Slurred
Laughing
Slow
Music (describe:
Distorted
________________________)
Nasal
Machinery
Lisp
Typing
Accent:
Traffic
Local
Trains
Foreign
Planes
Race
Boats
Region
Restaurant/bar
Word choice:
Party
Very educated
Quiet
Average
Building knowledge:
Poor
Very familiar
Foul
Some familiarity
Other ___________________
No familiarity
Reference#: FM-MSC-HSE-0088 | Rev 2 | Issued Date: November 15, 2013 | Matrix Service Company © 2013 uncontrolled copy if printed. All rights reserved.
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