PDF
Word
PS Form 3811-A Request for Delivery Information / Return Receipt
What Is PS Form 3811-A?
PS Form 3811-A, Request for Delivery Information/Return Receipt , is a document issued by the United States Postal Service (USPS) and used to provide a customer with the delivery information if the corresponding return receipt was not received.
The latest version of the form - also known as the USPS Form 3811-A - was issued on April 1, 2015 . A printable PS Form 3811-A version can be downloaded below{class="scroll_to"} or found on the USPS Forms website.
When you need documentary evidence that your mailpiece was delivered to the sender, you need to attach the PS Form 3811, Domestic Return Receipt to it. This receipt should be signed and dated by the recipient and returned to you to serve as a proof of the mailpiece delivery or delivery attempt. If you did not receive your USPS return receipt back, you may request the delivery information through the PS Form 3811-A.
What to Do with PS Form 3811-A?
The USPS Form 3811-A can be submitted to the accepting office within 90 days from the date on the mailing receipt. If you do not meet this deadline, the USPS will not be able to process your request. For the inquiry to be accepted, you need to provide the corresponding official a receipt showing that you paid the Return Receipt fee at the time of mailing. The form is not applicable if the mail piece was sent with:
- Signature Confirmation Restricted Delivery;
- Adult Signature;
- Insurance for more than $500.
The designated official in the accepting office will help you to complete Section 2 of the form. When the inquiry will be resolved, you will be provided with the bottom part of the form containing all the required information. The remainder of the document will be discarded.
How to Use PS Form 3811-A?
The document is used as follows:
- After the customer completes the document, the designated official at the accepting office checks if the customer meets all the requirements. In case of a positive result, the official fills out the shaded boxes in Section 1.
- If the mailpiece was sent using a product tracking system, the accepting office requests the delivery information using the intranet or sending the form to the corresponding inquiry location.
- If the electronic record is available and the customer has indicated the e-mail in the corresponding box, the form will be destroyed completely and all relevant information will be sent to the customer via e-mail. Otherwise, the accepting office official will complete Section 3 of the form manually and send it to the customer.
- If the mailpiece was sent using manual record management, the entire form with Sections 1 and 2 filled out is sent to the delivery office.
- The delivery office completes all the applicable items in Section 3. If the delivery information is not available, it is required to provide the reason for it.
- After completion, the bottom part of the form is sent to the customer, and the remaining portion is discarded.
