An Adjustment Letter is a document that can be used as a formal response to a complaint. The purpose of the document is to inform the complainant that their claim has been accepted and that the receiver of the complaint is taking appropriate actions to fix the situation. For example, it can be used as a response to a customer complaint about the quality of the services they have received.
Adjustment letters are a convenient instrument that allows its sender to explain themselves, provide justification of their actions, or simply apologize for causing troubles. An Adjustment Letter template is available for download below.
Sometimes a Letter of Adjustment is confused with a Goodwill Adjustment Letter. These two letters serve completely different goals. While the Adjustment Letter helps senders respond to the claim they have received, a Goodwill Letter helps its sender to remove negative marks from their credit history. It is supposed to be used by borrowers when they want their creditor to delete delinquencies from the borrower's credit score.
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