Customer Agreement for Po Box Services Enhancements

This United States-specific "Customer Agreement for Po Box Services Enhancements" is a document released by the U.S. Postal Service (USPS).

Download the fillable PDF by clicking the link below and use it according to the applicable legal guidelines.

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Customer Agreement for PO Box Service Enhancements
The Postal Service is offering the following new services for PO Box customers at this Post Office® location:
Street Addressing
Signature on File
Real Mail Notification™ Service
A. Street Addressing Service for your PO Box
With this service, you will have the option of using the street address of this Post Office location for your mailing
address in addition to your PO Box number. For example, if a Post Office is located on 500 Main Street and you
have PO Box 59, your mail would be addressed 500 Main Street #59. You will also be able to use the street
address to receive most packages and deliveries through private carriers, such as UPS and FedEx
Both Street Addressed mail and PO Box addressed mail can now be delivered to your PO Box.
1.
When you sign up for this option, your new street address format will be:
___________________________
# ______________
Post Office Street Address
PO Box Number
__________________________ _______ _______________________
City
State
PO Box Zip Code
2.
Please note that you are limited to this address format, including both the # sign and your PO Box number. For
example, you may not use “Suite” or “Apt.” Mail you receive at your PO Box without using the correct address
format may be returned to sender.
3.
You may not use the street address option as your physical residence or place of business in legal documents.
Misuse of your street address in this manner may result in closing your PO Box and may be in violation of civil and
criminal laws.
4.
You may use this address only for items that can be delivered through the mail. For example, you may not use the
street address to receive shipments of wine, other alcohol, items over 70 pounds or items prohibited by Postal
Service policy (see Domestic Mail Manual (DMM) Section 601) , even though private carriers can carry those items.
Any such shipments will be refused or held for pickup by the private carrier. The DMM is available at
http://pe.usps.com/.
5.
If you close your PO Box, you must submit two Change of Address (COA) forms: one for the PO Box address and
one for the street address. Both forms must be forwarded to the same delivery address. Mail for a PO Box with
street addressing cannot be forwarded to two different addresses.
6.
If you decide to discontinue street addressing, mail bearing the street address will be delivered to the PO Box
without charge for an additional 90 days. The 90-day period is designed to give customers enough time to
communicate their address change to their mailers. After the 90-day readjustment period, all mail addressed to the
PO Box street-style address will be returned to sender as undeliverable as addressed.
7.
Private carriers are not liable for loss or damage that occurs to Street Addressed packages after the item is
accepted and not refused by the Postal Service. DMM regulations for uninsured packages will apply for all
packages that are lost or damaged while in the possession of the Postal
Service.
NOTE: Street Addressing is not available for Caller Service, Reserve Number, or Group E Box customers.
___ (Please initial.) I would like to participate in Street Addressing.
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Customer Agreement for PO Box Service Enhancements
The Postal Service is offering the following new services for PO Box customers at this Post Office® location:
Street Addressing
Signature on File
Real Mail Notification™ Service
A. Street Addressing Service for your PO Box
With this service, you will have the option of using the street address of this Post Office location for your mailing
address in addition to your PO Box number. For example, if a Post Office is located on 500 Main Street and you
have PO Box 59, your mail would be addressed 500 Main Street #59. You will also be able to use the street
address to receive most packages and deliveries through private carriers, such as UPS and FedEx
Both Street Addressed mail and PO Box addressed mail can now be delivered to your PO Box.
1.
When you sign up for this option, your new street address format will be:
___________________________
# ______________
Post Office Street Address
PO Box Number
__________________________ _______ _______________________
City
State
PO Box Zip Code
2.
Please note that you are limited to this address format, including both the # sign and your PO Box number. For
example, you may not use “Suite” or “Apt.” Mail you receive at your PO Box without using the correct address
format may be returned to sender.
3.
You may not use the street address option as your physical residence or place of business in legal documents.
Misuse of your street address in this manner may result in closing your PO Box and may be in violation of civil and
criminal laws.
4.
You may use this address only for items that can be delivered through the mail. For example, you may not use the
street address to receive shipments of wine, other alcohol, items over 70 pounds or items prohibited by Postal
Service policy (see Domestic Mail Manual (DMM) Section 601) , even though private carriers can carry those items.
Any such shipments will be refused or held for pickup by the private carrier. The DMM is available at
http://pe.usps.com/.
5.
If you close your PO Box, you must submit two Change of Address (COA) forms: one for the PO Box address and
one for the street address. Both forms must be forwarded to the same delivery address. Mail for a PO Box with
street addressing cannot be forwarded to two different addresses.
6.
If you decide to discontinue street addressing, mail bearing the street address will be delivered to the PO Box
without charge for an additional 90 days. The 90-day period is designed to give customers enough time to
communicate their address change to their mailers. After the 90-day readjustment period, all mail addressed to the
PO Box street-style address will be returned to sender as undeliverable as addressed.
7.
Private carriers are not liable for loss or damage that occurs to Street Addressed packages after the item is
accepted and not refused by the Postal Service. DMM regulations for uninsured packages will apply for all
packages that are lost or damaged while in the possession of the Postal
Service.
NOTE: Street Addressing is not available for Caller Service, Reserve Number, or Group E Box customers.
___ (Please initial.) I would like to participate in Street Addressing.
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B. Signature on File
The Postal Service™ is offering Signature on File for PO Box customers at this Post Office™ location. With this service, you
can place your Signature on File with the Postal Service, which eliminates the need to wait in line to sign for a package.
When you sign up for Signature on File, you authorize the Postal Service to use this signature whenever the following
signature-required mail arrives at your PO Box:
Priority Mail Express™
Insured Mail over $200 (including Electronic Return Receipt)
Signature Confirmation™
We will place this mail in your PO Box or in a secure parcel locker for you to pick up at your convenience.
Terms and Conditions
You must complete two PS Forms 3849 (“Sorry We Missed You”) with this agreement. One will be scanned when an eligible
item for Signature on File is received. Another will be reserved in a secure area in case the first one did not scan properly.
Although everyone listed on the PS Form 1093, PO Box Application, can participate, only the primary box holder (the one
who signed the PO Box Application) can sign the two PS Forms 3849. All persons who receive mail at this box must abide by
the terms and conditions as well.
NOTE: Signature on File service does not apply to the following accountable items: Registered Mail (including Return
®
Receipt), Certified Mail
(including Return Receipt), “green” hardcopy Return Receipt, and Restricted Delivery. Also, you will
still need to go to the Retail counter to pick up an item that does not fit in your PO Box when no parcel locker is available.
Mail placed in a parcel locker that is not picked up within a few days may need to be picked up at the Retail
counter.
___
(Please initial) I would like to participate in Signature on File.
C. Real Mail Notification™ Service
With this service, you will receive an email or text message each delivery day informing you of whether certain types of mail
will be delivered to your PO Box that day at the scheduled time. Notifications will typically come before the mail is delivered
to the PO Box. Currently, this service is only available for letters and flat envelopes.
Please note that, at this time, we can accommodate only one email address or cell phone number for each Post Office Box
address. If you choose to receive text messages, be sure to check with your phone’s service provider about any fees for
incoming text messages.
To Participate in Real Mail Notification
You need to provide either an email address or a cell phone number.
NOTE: Real Mail Notification service is fully automated and uses information from our mail processing equipment. While our
internal testing indicates that there is a high degree of accuracy in the information provided, occasional notifications or
images may not be 100% accurate.
___ (Please initial.) I would like to participate in Real Mail Notification™ service. Below I have checked the message format
I desire and provided the required information.
Email
My email address is: _______________________________@__________________
OR
Cell phone # and provider for text messages:
Cell phone number: _____________________________ Cell phone service provider: ___________________________
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Terms and Conditions
This document identifies the Terms and Conditions under which the Postal Service makes optional new PO Box
services available to you. By signing this agreement, you are stating that you have read and understand this
document and you agree to be bound by its terms and conditions. These services (as described above) are
offered on a voluntary basis. Customers who wish to participate in these services must sign this document
indicating they agree to the terms and conditions. If you do not sign this agreement, you will continue to receive
regular PO Box service without the new services.
By signing this agreement, you are confirming that you are the primary box holder (i.e. the one who signed the
PS Form 1093, PO Box Application). All additional persons who receive mail at this box must abide by the terms
and conditions as well.
Signature
By signing below, I agree to participate in the PO Box services that I have marked above, and to abide by the
Terms and Conditions outlined in this document, including that I am the primary box holder:
______________________________
____/___/___
PO Box Customer Printed Name
Date
______________________________
_____________
PO Box Customer Signature
PO Box Number
______________________________
______________________________
Postal Official Printed Name
Postal Official Signature
_______________________________________________________
Post Office Name, City, State and ZIP Code
If customer chooses to discontinue, please sign:
______________________________
______________________________
PO Box Customer Signature
Postal Official Signature
Privacy Act Statement: Privacy Act Statement: Your information will be used to provide additional Post Office Box services. Collection is
authorized by 39 U.S.C. 401, 403, and 404. Providing the information is voluntary, but if not provided, we will be unable to provide these
services to you. We do not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your
behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to
financial entities regarding financial transaction issues; to a U.S. Postal Service auditor; to entities, including law enforcement, as required by
law or in legal proceedings; to contractors and other entities aiding us to fulfill the service (service providers); to process servers; and to
domestic government agencies if needed as part of their duties. Information concerning an individual box holder who has filed a protective
court order with the postmaster will not be disclosed except pursuant to court order. For more information on our privacy policies see our
privacy policy at usps.com/privacypolicy.
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