A Customer Satisfaction Survey is a document that businesses use to assess the level of satisfaction of their customers. It is a questionnaire that is supposed to be filled in by their clients to express their contentment, which helps to understand their needs better or shows what should be changed. A Customer Satisfaction Survey template can be downloaded below.
The purpose of the survey is to evaluate the fulfillment of customers with the goods that a business produces (or services that a business provides). With this document, a company can build a better connection with their clients since they are the key element in business success.
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