A Customer Complaint Form is a form that should be filled in by a customer to describe their complaint about the product purchased or service rendered. This form should be submitted to the manufacturer or seller of these goods or services.
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The reasons for the customer complaint may be the following: unsatisfying quality of the purchased goods, the occurrence of functional problems and malfunctions, or pricing issues. Some companies establish a standard Customer Service Complaint Form, which they provide to their customers to fill in.
The information collected using this form allows the company to analyze consumer complaints, get actual feedback on the company's performance, identify competitive advantages and disadvantages, improve the quality of goods or services, customer support, and service education programs.
A Customer Complaint Form template can be downloaded below, or you can make your own using our online form builder.
A Customer Complaint Form should include the following:
This form may contain space for notes from the employee responsible for processing the complaint. This person can specify the date of receiving the complaint, indicate the department where it has been forwarded to, and provide a description of measures taken.
The Customer Complaint Form may also contain a notification of the terms and conditions for processing the complaint, such as the number of business days allowed to respond.
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