What Is Employee Feedback?
Employee Feedback is information about an employee’s work performance that is gathered through different sources and is supposed to assist an employer in getting the full picture of their workforce. The purpose of the feedback is to evaluate an employee’s strong sides and help an employer understand what they should improve to help their employees.
This feedback can come in different formats (formal or informal) and in different ways (either verbal or written). The various types of Employee Feedback Forms include the following:
- Customer Satisfaction Survey. This is an application that should be used when a business wants to evaluate the satisfaction of their customers with the services they provide (or the goods they produce).
- Customer Complaint Form. This document is used by consumers that want to express their dissatisfaction with a product (or a service) to a responsible party.
- An Employee Suggestion Form is supposed to help businesses collect recommendations from their employees on how to improve the company. The form can also be used by employees to give comments about their workplace and other things connected with it.
- An Employee Satisfaction Survey is a questionnaire that should be filled in by employees where they can answer questions about the company they work for. Generally, it is anonymous.
- Certificate of Appreciation. This is a document designed by a company that is used to express gratitude for the work its employees have done.
How to Give Feedback to an Employee?
Giving feedback to a team member is a complicated process, that's why it is necessary for a supervisor to prepare for it in advance. Usually, businesses hold an annual employee’s performance review, however, feedback can be given throughout the year as well, when the time is right. Effective employee feedback is:
- Specific. Generalizations do not help when giving feedback. A manager should be precise and provide particular examples to prove their view. Giving the picture in details helps make a bigger impact on an employee;
- Consistent. Company policies apply to everybody without any exceptions, every employee should be treated the same way if they violate it, regardless of their previous achievements;
- Clear. To make sure that an employee has understood everything correctly, a supervisor can schedule another meeting. It will help to see if an employee’s behavior has changed and they got the feedback right;
- Timely. Effective feedback should always come on time. It must be tied up with actions that took place recently, while an employee still remembers them and can see the connection;
- Useful. It is better to provide recommendations that an employee can actually work with. In this case, a manager should give advice when they are asked to do so because employees are more likely to follow such kind of guidance;
- Realistic. If a manager is setting working goals for their employees then they should be reachable and down to earth. Achieving them might boost the employees’ confidence, however, if they are set too high an employee might not even try to accomplish them;
- Constructive. Each statement a manager makes should be supported with an example from the employee's behavior, and a direction that the employee should follow to improve their work performance;
- Unbiased. A supervisor should evaluate all workers equally, regardless of their gender, nationality, age, etc. The feedback should be based on standards that apply to everybody.
Related Forms and Templates:
You may use this Customer Satisfaction Survey to assess the level of satisfaction customers have with a business or the services that the business provides.
This kind of form is used by employees who would like to offer their ideas for the improvement of the company.